For managers & front line staff working with vulnerable adults or young people in any care or support setting. The training reflects your own abuse, whistleblowing and professional boundaries procedures as well as that of the relevant administering authority. The training considers best practice (e.g. No Secrets and relevant legislation such as the Mental Capacity Act 2005. Topics include: Defining abuse & vulnerability, the types and indicators of abuse, decision making in grey areas, codes of conduct, responding to abuse, multi agency working and working safely. Train the trainer, two day & a half-day refresher courses are also available.
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This course is aimed for managers and front line staff working with vulnerable adults and/or young people. Whilst reinforcing your own risk assessment and support planning processes, the course examines good practice and covers the requirements of the Supporting People Quality Assessment Framework and Care Standards Act 2000.
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This course starts with staff coming to an understanding of the power gap that can exist between themselves and a vulnerable client and the care that is therefore needed when communicating with clients and providing support. Using this understanding developed during the morning session we spend the afternoon exploring specific areas where staff frequently need a clear understanding of appropriate professional boundaries. A good framework is provided both for those areas where guidance should be black and white and for other situations that staff may find themselves in where they have no specific guidance but general principles, key questions and asking for advice can ensure staff keep safe and act in a caring and professional manner at all times.
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This course considers the benefits of welcoming complaints; learning culture v blame culture; how to make the complaints process accessible to vulnerable clients; what should and shouldn’t be considered; dealing with repetitious and vexatious complainants and best practice in respect of the who, when & how in responding to complaints at each stage of a written procedure. Whilst the morning will reinforce any policies and procedures already in place the afternoon covers six practical steps to ensure each specific complaint is handled effectively.
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Whilst considering the guidance set out in the Management Standards published by the HSE for managing stress in the workplace this course is essentially practical. Participants develop an understanding of the differences between pressure and stress, the problems associated with stress, how to identify what causes stress for the individual and practical steps that can be taken to manage it. A second version of this course designed for managers explores line management & organisational responsibilities in addition to stress experienced by those attending the course.
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This one day course is aimed at staff working with people with learning disabilities for the first time. The course will explain what learning disability means, explore some common conditions and their impact on a person's life and consider the right approach to communicating and working with clients. The course also looks at different models of care and support.
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DOH half day certificated course. Train the trainer course also available. Topics include: What is capacity, who’s affected, assessing capacity, the IMCA service, LPA, new criminal offences etc.
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The trainer's experience and expertise within the care and supported housing sector enable him to consider requesst for training on many subjects not listed on this website.