For managers & front line staff working with vulnerable adults or young people in any care or support setting. The training reflects your own abuse, whistleblowing and professional boundaries procedures as well as that of the relevant administering authority. The training considers best practice (e.g. No Secrets and relevant legislation such as the Mental Capacity Act 2005). Topics include: Defining abuse & vulnerability, the types and indicators of abuse, decision making in grey areas, codes of conduct, responding to abuse, multi agency working and working safely. Train the trainer, two day & a half-day refresher courses are also available.
Click here for promotional literature on this course.

This course is aimed at managers and front line staff working with children and/or young people in any setting. Participants leave with a greater awareness of what abuse is, how to recognise it and what to do if they come across it. Measures to reduce the risk of abuse and protect staff are also considered.
Click here for promotional literature on this course.

This course is aimed for managers and front line staff working with vulnerable adults and/or young people. Whilst reinforcing your own risk assessment and support planning processes, the course examines good practice and covers the requirements of the revised Supporting People Quality Assessment Framework and Care Standards Act 2000.
Click here for promotional literature on this course.

This course starts with staff coming to an understanding of the power gap that can exist between themselves and a vulnerable client and the care that is therefore needed when communicating with clients and providing support. Using this understanding developed during the morning session we spend the afternoon exploring specific areas where staff frequently need a clear understanding of appropriate professional boundaries. A good framework is provided both for those areas where guidance should be black and white and for other situations that staff may find themselves in where they have no specific guidance but general principles, key questions and asking for advice can ensure staff keep safe and act in a caring and professional manner at all times.
Click here for promotional literature on this course.

This course considers the benefits of welcoming complaints; learning culture v blame culture; how to make the complaints process accessible to vulnerable clients; what should and shouldn’t be considered; dealing with repetitious and vexatious complainants and best practice in respect of the who, when & how in responding to complaints at each stage of a written procedure. Whilst the morning will reinforce any policies and procedures already in place the afternoon covers six practical steps to ensure each specific complaint is handled effectively.
Click here for promotional literature on this course.

Whilst considering the guidance set out in the Management Standards published by the HSE for managing stress in the workplace this course is essentially practical. Participants develop an understanding of the differences between pressure and stress, the problems associated with stress, how to identify what causes stress for the individual and practical steps that can be taken to manage it. A second version of this course designed for managers explores line management & organisational responsibilities in addition to personal stress experienced by those in management roles.
Click here for promotional literature on this course.

This one day course is aimed both at staff working in a learning disability service for the first time or staff working in generic services where some clients have a learning disability. The course will explain what learning disability means, explore some common conditions and their impact on a person's life and consider the right approach to communicating and working with clients. The course also looks at different models of care and support.
Click here for promotional literature on this course.

This course delivered by Peter Kaye is aimed at staff in any setting where workers might have contact with people experiencing mental health problems. Participants leave with greater confidence in identifying & assessing common mental health disorders, understanding their own role and learning about the support they can expect from professional services.
Click here for promotional literature on this course.

This course delivered by Peter Kaye is aimed at staff in any setting where workers might have contact with people experiencing dementia. Participants leave with greater awareness of the different types of dementia and increased confidence in recognising the early warning signs, understanding their own role in assessing risk, communicating appropriately and providing support and learning how to access relevant professional services.
Click here for promotional literature on this course.

This course delivered by Peter Kaye is aimed at staff facing challenging behaviour in any setting. Participants leave with a better understanding of challenging behaviour and greater confidence in knowing how to avoid potentially aggressive or violent situations, diffuse situations which do arise and remain safe.
Click here for promotional literature on this course.

This course delivered by Peter Kaye is aimed at all staff who give or receive supervision & who wish to develop the benefits available to the organisation from excellent supervision. Participants leave with a better understanding of the purposes & components of supervision and confidence in developing and using the right skills to ensure effective supervision.
Click here for promotional literature on this course.

This course delivered by Peter Kaye is aimed at supporting anyone who needs to develop assertiveness skills, which will enhance relationships across your organisation. Participants develop their understanding of what assertiveness means and improve their confidence in utilising assertive behaviours.
Click here for promotional literature on this course.

This course is aimed at staff in any setting where workers might face the risk of aggressive or violent behaviour. Participants leave with greater confidence in knowing how to avoid potentially aggressive or violent situations, diffuse situations which do arise and remain safe.
Click here for promotional literature on this course.

Essential for everyone working with vulnerable adults. Topics include: What is capacity, who’s affected, assessing capacity, the IMCA service, Advanced decisions, Lasting Power of Attorney, new criminal offences etc. Various one day, half day and train the trainer courses offered.
Click here for promotional literature on this course.

This course is aimed at staff working in care homes and hospitals and looks in depth at duties introduced in April 2009. Participants leave with a good understanding of local arrangements in respect of the Deprivation of Liberty Safeguards (DOLS) & how to recognise when measures constitute a DOL and whether or not this is a proportionate response to the level of risk faced. Various one day and half day courses offered.
Click here for promotional literature on this course.

This course raises awareness of of equality and diversity issues within the work environment. Participants consider the causes and effects of prejudice and stereotypes and the importance of anti-discrimatory legislation and practice.
Click here for promotional literature on this course.

Organisations have a positive duty under discrimination legislation to ensure race, gender and disability equality for employees and service users. This requires them to carry out impact assessments on their policies, functions and processes. Participants look at the legislative framework and its implications and learn how to carry out equality impact assessments.
Click here for promotional literature on this course.

HALF DAY COURSE. This course is designed to enhance your organisation’s commitment to Safeguarding Adults & Children from Abuse. There are many reasons why workers do not report abuse and there is a very real need to recognise and tackle this head on. Participants leave with a greater understanding of the reasons why whistleblowing on abuse and other bad practice is so important and the confidence that whistleblowers will be supported by your own organisation and legislation.
Click here for promotional literature on this course.

The trainer's experience and expertise within the care and supported housing sector enable him to consider requesst for training on many subjects not listed on this website.